Zebra Enables Efficient Communication and Collaboration for Parkland Health & Ho

Due to the needs of its service area, the new healthcare campus doubled in size. With the vast size difference between the old and new hospital, Parkland had to address several issues — the most critical being adjustments in the day-today patient care provided by its clinical staff. The sheer size of the patient floors — nearly the length of two football fields — was a challenge. That size drove caregivers from a centralized care model to a decentralized one — creating the need to change how communication and collaboration happens.

Parkland surveyed its nursing staff to gain feedback on various mobile devices. They selected Zebra Technologies’ MC40-HC enabled with Zebra’s Workforce Connect Voice client. The decision was based on performance, capability, durability and compliance with Parkland’s infection prevention program.

• [Efficiency Improvement - Communication]
  Parkland’s decision to implement a mobile solution enabled the nursing staff to focus on what’s most important — patient care. The solution gives nurses the ability to communicate in real-time, access right-now information, and take the right action with that information.
• [Efficiency Improvement - Operation]
  Parkland’s leadership can track all patient activities from positive patient identification, specimen collection, laboratory specimen tracking, and pharmacy medication administration. Additionally, hospital staff communication with voice and secure texting, along with patient alerts and alarms — this all helps increase patient safety, care and satisfaction.
• [Efficiency Improvement - Labor]
  The technology solution also helps the hospital escalation process. Instead of multiple staff members responding to a specific call, the process allows someone to accept a response and complete the job without potentially three or four nurses responding to the same call.