Providing Technical Support and Training for Mobile Users
Applicable Industries
- Oil & Gas
The Customer
NuStar Energy
About The Customer
NuStar Energy is one of the largest asphalt refiners and marketers in the U.S. The company employs more than 1,600 employees at facilities in six countries.
The Challenge
With more than 1,600 employees across six countries, to support workers’ mobile needs, a new remote solution was needed. The old solution depended on phone support was time imprecise and time-consuming. Six NuStar technicians support 300 employee smartphones and 300 servers, so efficiency and speed are essential.
The Solution
NuStar signed up for a free trial of LogMeIn Rescue. It became clear that Rescue could radically improve NuStar’s remote support for mobile capabilities. The firm can now resolve most smartphone-related issues quickly and easily, without confusion. Software Components - LogMeIn Rescue
Data Collected
Asset Status Tracking, Customer Satisfaction Score, Data Security, Equipment Status, Support Tickets
Operational Impact
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