Unisys > Case Studies > Phicomm Improves Customer Satisfaction Using Edge Service Management

Phicomm Improves Customer Satisfaction Using Edge Service Management

Technology Category

Infrastructure as a Service (IaaS) - Cloud Databases

Applicable Industries

Telecommunications

The Customer

Phicomm

About The Customer

Phicomm is a networking and telecommunications research and development organization and equipment manufacturer based in China. Owned by the Shanghai Feixun Communication, Phicomm offers smartphones as well as wireless adaptors and routers and has recentl

The Challenge

Following rapid growth since its launch in 2008, Phicomm required a standardized approach to service management to replace the previous manual processes and enable IT service delivery to be more productive and efficient.

The Solution

Phicomm chose the cloud-based Edge Service Management solution, operated in China by 21Vianet, to provide timely, cost-effective IT support services to its customers across China. Unisys provided Advisory and Consulting Services to develop a technology roadmap to support Phicomm's business plans. Unisys jointly implemented, and now supports the solution, with 21Vianet. 21Vianet hosts the cloud-based solution in its data center facilities in China and delivers it to Phicomm on a software-as-a-service (SaaS) basis.

Software Components
- cloud-based Edge Service Management solution

Operational Impact

[Management Effectiveness - Internal Collaboration]
Deeper integration of information across departments and business units improves internal collaboration and end-to-end customer service.
[Cost Reduction - Operation]
Total cost of ownership is lowered due to reduction in operation cost.