Improving Mean-Time-to-Repair with SmartOTU™ Platform for a Global E-commerce Company
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Networks & Connectivity - Ethernet
Applicable Industries
- Electronics
- Equipment & Machinery
Applicable Functions
- Maintenance
Use Cases
- Behavior & Emotion Tracking
- Leakage & Flood Monitoring
Services
- Testing & Certification
The Customer
Butler Technologies
About The Customer
The customer is a global electronic commerce and cloud computing company that provides a wide range of services to customers worldwide. Their services are dependent on a network of global data centers interconnected by leased dark fiber. This network transports all network services and applications for their customers. However, the company was experiencing service issues due to fiber breaks, which affected their customers' ability to access the website or their applications. The company's success and customer satisfaction are heavily reliant on the reliability and performance of their network infrastructure.
The Challenge
A global electronic commerce and cloud computing company was facing significant service issues on its leased dark fiber, which interconnects their global data centers and transports all network services and applications for their customers. The company was experiencing several network outages due to fiber breaks, which affected many of their customers who could not access the website or their applications. The company's dark fiber vendor was often slow to dispatch a technician to troubleshoot the network, sometimes taking hours or even days. The service troubleshooting and restoration was so poor in some areas that the company decided to find their own fiber monitoring solution to quickly pinpoint issues and push dark fiber vendors for faster mean-time-to-repair (MTTR).
The Solution
A team led by Viavi Elite partner Butler Technologies and Viavi Solutions® engineers suggested the SmartOTU platform for remote fiber test and monitoring. The SmartOTU platform continuously monitors dark fiber and provides pinpointed locations of any fiber breaks or degradation. A real-time alarm alerts the company to any physical layer issue. With this data, the company could tell their dark fiber vendor the exact location of the issue and significantly reduce MTTR. This would improve customer experience and ensure minimal lost revenue when network issues occur. The company chose the Viavi SmartOTU as their global solution for remote fiber test and monitoring. The initial order supports monitoring 17 spans in Brazil, and the company plans a global deployment of SmartOTUs across the company’s leased dark fiber network over the next year.
Operational Impact
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