Tata Communications > Case Studies > Global MPLS Connectivity Solutions

Global MPLS Connectivity Solutions

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Transportation

Applicable Functions

Logistics & Transportation

The Customer

Air France-KLM

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About The Customer

-

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The Challenge

As Europe’s second largest airline, Air France-KLM wanted to harness the latest technology innovations to help enhance the user experience of its many passengers, as well as support new aircraft as they were added to the company’s expanding fleet. Tata Communications’ global network was able to help.

Air France-KLM’s business desired up-to-date organization-wide digital transformation. While its current customers wanted to fly on next-generation aircraft, Air France-KLM knew it also needed to expand into emerging markets and make the most of global travel opportunities opening up to it.

The challenge was that Air France-KLM’s technology infrastructure needed to be improved to enhance the passenger experience and also needed to integrate cloud services and new applications to support huge amounts of data coming from next-generation aircraft.

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The Solution

To help Air France-KLM meets the needs of its growing global business, Tata Communications implemented a Multiprotocol Label Switching (MPLS) service that had the flexibility and reach to connectivity to 170 sites in the Middle East, Africa, and the Asia Pacific.

The advantage of the Tata Communications solution was that the business has a large network that is capable of rolling out a superfast intelligent network that is more than able to power Air France-KLM’s mission-critical systems, including passenger check-in, flight operations and departure control applications, while also offering sufficient future-proofing to allow the business to expand into emerging markets with ease.

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Data Collected

Connectivity Status, Customer Satisfaction Score, Departure Time, Operation Performance, Passenger service

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Operational Impact

[Product Improvement - User Experience]
By taking advantage of Tata Communications’ global network and putting in place MPLS connectivity on a global basis, Air France-KLM was able to capitalize on the growth opportunities that its current markets, as well as emerging markets, had to offer.Air France-KLM is now able to offer a superior travel experience for passengers in the industry’s fastest growing geographies and is also able to take customer service to the next level.

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