Creating an Agile Environment to Drive Growth in the IoT

Numerex needed to provide innovative products and service offerings and adapt to the explosive growth in the IoT/M2M ecosystem. As Numerex was transforming into delivering on-demand offerings to its wide range of markets, they realized their back office systems weren’t capable of providing flexible feature sets, critical to helping turn up new product catalogue configurations to close deals and better manage service offerings. An example of this needed flexibility would allow a Numerex customer to buy devices in bulk yet only pay for those that actively use data on the network. Their systems required significant development efforts to introduce new service offerings such as this. They had segregated billing systems that didn’t scale for high volume processing requirements. Numerex was also growing via M&As, which brought the additional challenges of outdated technologies and a variety of disparate billing systems that didn’t talk to each other, resulting in complex operational expenditures and integration requirements. It became so dire that Numerex was forced to implement manual billing processes for certain lines of business.

To address the explosive growth in the IoT/M2M ecosystem and to improve its back-office effectiveness, Numerex leveraged the LogiSense EngageIP M2M Usage Rating and Billing platform, a data-agnostic Usage Rating and Billing solution supporting complex M2M value chains, and able to handle a large variety of M2M services and huge volumes of devices. The LogiSense Usage Rating and Billing solution is providing Numerex with the scalability and flexibility needed to automate, optimize and simplify its M2M business model. The real-time solution accommodates Numerex’s requirement for complex and flexible billing processes, enabling them to rapidly make changes to usage rating plans or service offerings while also providing flexible support for pricing of recurring and usage based fees. The LogiSense solution allowed Numerex to migrate all of its existing functionality while also enabling the correct simplified approach to product catalogue management to be in place from day one. Development items identified were done in parallel with migration to ensure minimal effects of downtime on the system when cut over happened.

• [Efficiency Improvement - R&D]
  An out of the box solution deployed in the cloud for rapid deployment of services. A multi-tenant environment, allowing the on boarding of multiple brands and business units onto the same platform.
• [Product Improvement - Customer Satisfaction]
  Billing is fully converged, allowing for hybrid account management per subscriber. Supports pay-as-you-grow SaaS based licensing, helping customers effectively manage startup costs.
• [Data Management - Data Analysis]
  A 360° view of subscriber data that provides tools to view account balance, tickets, packages, service information and account hierarchy. Access to historical and real-time network usage information for business intelligence